At The Natural Soaps, we strive to ensure your satisfaction with our natural products. However, due to the nature of our products, we have specific guidelines for returns:
1. Eligibility for Returns:
• Products must be unused, unopened, and in their original packaging.
• Returns must be initiated within 15 days of purchase.
2. Non-Returnable Items:
• Opened or used Soaps/Creams cannot be returned for hygiene and safety reasons.
• Custom or special-order soaps are non-returnable.
3. Damaged or Defective Products:
• If you receive a damaged (broken) or defective product, please contact us within 7 days of delivery.
• Provide photos of the damage to help us process your claim.
• We will offer a replacement or refund for verified claims.
4. Refund Process:
• Approved refunds will be processed to your original payment method within 7-10 business days.
• Shipping charges will only be refunded if the item you have received is incorrect or damaged.
5. Exchanges:
• Exchanges are only available for defective or damaged items.
6. Contact Us:
For any return inquiries, please email us at info@thenaturalsoaps.com
We value your trust and are committed to providing high-quality natural soaps. If you have any concerns, please contact us, and we’ll do our best to assist you.
